Costume Closet is committed to providing a valuable in-person session for you. We understand that life throws curve balls and situations arise. To maintain a fair and efficient process for everyone, we have established the following cancellation and rescheduling policy:
Cancellation Policy:
Cancellation Timeframe: You may cancel any session up to 48 hours (2 days) before the scheduled appointment for a full refund of your session. To cancel or reschedule an in-person session, please use the links provided in your email confirmation.
No-show / Last-minute Cancelations If a cancelation occurs within ****48 hours, or you miss your appointment, your session fee is non-refundable.
Rescheduling Policy:
If a cancellation occurs within 48 hours of the scheduled appointment, you have the ability to reschedule through current available slots at least 24 hours prior to your schedule appointment. A rescheduling link is included in your calendar invite for your convenience and is limited to our current availability.
Late arrivals & Time Extension Policy:
Please understand that this hour is dedicated to you and your stylist(s) who have reviewed your questionnaire, prepared the space, and pulled items in advance. Late arrivals are accepted within your 1-hour slot and we will do our best to accommodate you. However, with our limited schedule extensions are based on availability and will be billed at $30 for each additional half hour.
Unforeseen Circumstances:
In the event of unforeseen circumstances such as natural disasters, abduction by aliens, just had the best sex of your life (proof required), or other force majeure events, we are understanding people and will do our best to accommodate.
We are also human, and if we experience unforeseen circumstances, we reserve the right to cancel or reschedule sessions without penalty to either party. We will always make every effort to notify clients in advance in such cases and make it up to you.
Costume Closet NYC reserves the right to modify this cancellation and rescheduling policy at any time without prior notice. Clients are encouraged to review this policy regularly for updates.
We appreciate your understanding and cooperation. Our goal is to provide you with valuable in-person experiences while maintaining a fair and transparent process. If you have any questions or need further assistance, please do not hesitate to reach out.
CC Hotline (whatsapp): 929.454.5392